Refund Policy
GenogramAI is operated by C6 Labs LLC. You can cancel any time, and if a charge was a mistake you can get your money back. This page explains how.
1. 14-day refunds
You can ask for a full refund within 14 days of any charge, for any reason. This includes:
- The first charge after a free trial ends
- Monthly and annual renewals
- Upgrades to a higher plan
We refund the full amount to the card or payment method you paid with, and cancel the subscription at the same time unless you ask us to keep it.
2. After 14 days
After 14 days, charges are generally not refundable, but we still refund case by case for technical problems that stopped you using GenogramAI, billing errors (such as a duplicate charge) and other exceptional circumstances. Requests are accepted up to 30 days after a charge.
3. How to request a refund
Email [email protected] from the email address on your account, or use the contact form. Tell us which charge you want refunded.
Please contact us before disputing a charge with your bank. A refund from us is faster, and a bank dispute can take weeks to resolve.
4. Cancelling
You can cancel any time from your account settings, or by emailing [email protected]. When you cancel, you keep access until the end of the period you paid for and are not charged again. Your data stays available on the Free plan and can be exported at any time.
5. Free trials
Free trials turn into a paid subscription when they end unless you cancel first. If you forget to cancel, the 14-day refund above applies to that first charge.
6. Exceptions
Refunds are not available for accounts terminated for violating our Terms of Service, or where we see repeated refund requests used to get the service for free.
7. Taxes and processing
Refunds include any sales tax or VAT charged. Your bank may take 5 to 10 business days to show the refund on your statement.
8. Contact
Questions about a charge: [email protected]. This policy forms part of our Terms of Service; where they differ, this policy applies to refunds.