1. Acceptance of Terms

By accessing or using GenogramAI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

1.1 Age Requirements

By using the Service, you represent that:

You are at least 18 years of age (or 16 with parental consent), OR
You are at least 13 years of age and using the Service under the supervision of a parent, guardian, or educational institution

For users under 18: By using this Service, you confirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately at privacy@genogramai.com.

2. Description of Service

GenogramAI is a general-purpose visualization and diagramming tool designed for genealogical research, academic study, family history documentation, and creative relationship mapping. The Service includes:

Web-based genogram and family map creation tools
AI-assisted diagram generation
Desktop applications for macOS and Windows
Data storage and synchronization
Export functionality in various formats

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your password secure and confidential
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities under your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Acceptable Use & Prohibited Data

4.1 General Purpose Nature

You acknowledge that GenogramAI is a general-purpose visualization and diagramming tool designed for genealogical research, academic study, and creative mapping. It is not a medical device and is not intended for the diagnosis, cure, mitigation, treatment, or prevention of any disease or condition.

4.2 Prohibited Use for Healthcare/Clinical Purposes

CRITICAL: This Service is NOT HIPAA-compliant and is NOT approved for use in clinical, medical, or professional healthcare settings.

HIPAA Status:

GenogramAI is NOT a "Business Associate" as defined by the Health Insurance Portability and Accountability Act (HIPAA)
We do NOT sign Business Associate Agreements (BAAs)
We do NOT provide the administrative, physical, and technical safeguards required under the HIPAA Security Rule

You explicitly agree that you will NOT:

Use this Service for patient, client, or consumer records
Store Protected Health Information (PHI) as defined by HIPAA
Use this Service in any clinical, medical, or therapeutic practice
Use this Service for any purpose subject to HIPAA, HITECH, or similar healthcare privacy regulations
Create clinical genograms or medical family histories
Store real names combined with health conditions, diagnoses, or treatment information
Use this Service if you are a covered entity under HIPAA (unless for personal, non-clinical purposes)

PERMITTED USES ONLY:

This Service is designed and intended exclusively for:

Genealogical research and personal family history
Academic study and educational purposes (students and educators)
Creative relationship mapping and fictional scenarios
Practice exercises using anonymized or fictional data
Personal projects using pseudonyms or initials

HEALTHCARE PROVIDERS:

If you are a covered entity under HIPAA (doctor, therapist, counselor, social worker, psychiatrist, nurse practitioner, etc.), you may NOT use this Service for any patient-related purposes. Use of this Service for clinical documentation violates these Terms and potentially violates HIPAA regulations.

4.3 Violation of Terms

If you choose to use the Service to visualize, store, or transmit PHI or other sensitive health data, you acknowledge that:

(a) You are doing so in direct violation of these Terms;

(b) You are solely responsible for ensuring compliance with all applicable laws, including HIPAA, GDPR, PIPEDA, and other privacy regulations;

(c) GenogramAI implements standard commercial security measures but does not utilize the specific administrative, physical, and technical safeguards required for HIPAA compliance, including but not limited to:

HIPAA-compliant audit trails
Business Associate Agreements with subprocessors
HIPAA-required data retention policies
Administrative safeguards for workforce training and sanctions
Physical safeguards meeting HIPAA facility access standards
Breach notification procedures meeting HIPAA timelines

(d) You accept all liability for any data breach, loss, unauthorized access, regulatory fines, penalties, lawsuits, or damages resulting from your misuse of the Service.

4.4 Enforcement and Account Termination

We reserve the right to:

Monitor accounts for potential violations of Section 4.2
Immediately suspend or terminate accounts found to contain PHI or clinical data
Delete data that appears to contain PHI without prior notice or opportunity to export
Report suspected HIPAA violations to appropriate authorities
Cooperate with regulatory investigations

We have no obligation to monitor content but may do so at our discretion for compliance purposes. If we discover PHI or clinical data in your account, we will terminate your account immediately without refund and without liability for any data loss.

You acknowledge that any use of this Service for PHI storage constitutes a material breach of these Terms.

4.5 No Professional Features

This Service does NOT provide:

Business Associate Agreements (BAAs)
HIPAA-compliant audit trails or access logs
Retention schedules for medical records
Clinical documentation features or templates
Electronic Health Record (EHR) integration
Professional liability coverage or insurance
Clinical supervision tools
HIPAA-required safeguards or security measures
Compliance with healthcare-specific regulations
Support for clinical workflows

If you require these features, DO NOT use this Service.

We are developing a Professional Edition with healthcare compliance features. To express interest in our HIPAA-compliant tier, visit genogramai.com/professional or contact professional@genogramai.com.

5. No Medical Advice

The visualizations, templates, and AI-generated insights provided by the Service are for informational and educational purposes only. They do not constitute medical, psychological, or therapeutic advice, diagnosis, or treatment.

Users should not rely on the Service for medical decision-making. Always consult with a qualified healthcare professional for specific health questions.

AI-generated content may contain errors or inaccuracies. You are solely responsible for reviewing, verifying, and validating all content created using the Service.

6. User Content and Data

6.1 Ownership

You retain all rights to the diagrams, relationship maps, and other content you create or upload to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, display, and transmit your User Content solely to provide the Service to you.

This license terminates when you delete your User Content or terminate your account, except for:

Content shared with other users (until they delete it)
Anonymized usage data retained for analytics
Backup copies retained for up to 90 days

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

You have all necessary rights, licenses, and permissions to your User Content
Your User Content does not violate any third party's intellectual property, privacy, publicity, or other rights
Your User Content complies with all applicable laws and regulations
Your User Content does not contain PHI, clinical data, or other prohibited information as described in Section 4

6.3 AI Processing and Data Usage

When using AI features, your prompts and relevant diagram data are:

Processed by third-party AI services to generate the requested visualizations
Not used to train our AI models (unless you explicitly opt in via settings)
Not shared with third parties except our authorized AI service providers
Processed in accordance with our Privacy Policy

Third-Party AI Providers:

We use third-party AI services (such as Anthropic Claude, OpenAI) to power AI features. These providers have their own terms of service and privacy policies. By using AI features, you agree to their terms. We have data processing agreements with all AI providers.

AI Content Disclaimer:

AI-generated content may not be accurate, complete, or appropriate for your needs. You are responsible for reviewing and verifying all AI-generated diagrams and content. We make no warranties about the accuracy or suitability of AI-generated content.

6.4 Data Retention and Deletion

We retain your User Content for as long as your account is active or as needed to provide the Service.

Upon account deletion or termination:

Your active data will be deleted within 30 days
Backup copies may be retained for up to 90 days for disaster recovery purposes
Anonymized usage data (with all personal identifiers removed) may be retained indefinitely for analytics
Audit logs will be retained as required by law (typically 6 years)

Requesting Data Deletion:

You may request deletion of your data at any time by:

Using the "Delete Account" feature in account settings, OR
Contacting support@genogramai.com

We will process deletion requests within 30 days and confirm completion via email.

IMPORTANT: Once deleted, data cannot be recovered. Export your data before requesting deletion.

6.5 Data Export

You may export your data at any time in machine-readable formats (JSON, CSV) by:

Using the "Export Data" feature in account settings
Contacting support@genogramai.com with an export request

We will provide your data within 30 days of your request.

7. International Users and Privacy Rights

7.1 Data Location

Your data is stored on servers located in the United States. By using the Service, you consent to the transfer, processing, and storage of your data in the United States.

The United States may have different data protection laws than your country of residence. We implement appropriate safeguards to protect your data in accordance with applicable law.

7.2 European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Your Rights:

Right to access your personal data
Right to rectification (correct inaccurate data)
Right to erasure ("right to be forgotten")
Right to data portability (receive data in machine-readable format)
Right to restriction of processing
Right to object to data processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

To exercise these rights, contact: privacy@genogramai.com

We will respond to your request within 30 days (may be extended by 60 days for complex requests).

7.3 Legal Basis for Processing (GDPR)

For European users, we process your personal data based on:

Contract: To provide the Service you've subscribed to (GDPR Art. 6(1)(b))
Consent: For marketing communications and optional features (GDPR Art. 6(1)(a))
Legitimate Interests: To improve the Service, prevent fraud, and ensure security (GDPR Art. 6(1)(f))

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

7.4 Canadian Users (PIPEDA)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) including:

Right to access your personal information
Right to challenge the accuracy of your information
Right to withdraw consent
Right to file a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact: privacy@genogramai.com

7.5 Australian Users

If you are located in Australia, you have rights under the Privacy Act 1988 including:

Right to access your personal information
Right to correct your personal information
Right to complain to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact: privacy@genogramai.com

7.6 Brazilian Users (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD) similar to GDPR, including rights to access, correction, deletion, and portability.

7.7 Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Email: dpo@genogramai.com
Address: GenogramAI, Inc., 177 E Colorado Blvd, Pasadena, CA 91105

8. Security and Breach Notification

8.1 Security Measures

We implement industry-standard security measures including:

Encryption of data in transit (TLS 1.2+ / SSL)
Encryption of data at rest (AES-256)
Access controls and multi-factor authentication options
Regular security assessments and vulnerability scanning
Secure software development practices
Employee security training

However, no system is completely secure. You acknowledge that there is inherent risk in transmitting data over the internet and storing data electronically. We cannot guarantee absolute security.

8.2 Your Security Responsibilities

You are responsible for:

Maintaining the confidentiality of your password
Using a strong, unique password
Enabling two-factor authentication (if available)
Logging out of shared devices
Promptly notifying us of any unauthorized access

8.3 Breach Notification

In the event of a data breach affecting your account, we will:

Notify you via email within 72 hours of discovery (as required by GDPR)
Provide details about what data was affected
Describe steps we are taking to address the breach
Recommend actions you should take to protect yourself
Notify applicable regulatory authorities as required by law

We will also post a notice on our website for significant breaches affecting multiple users.

By using this Service, you accept the inherent security risks associated with electronic data storage and transmission.

9. Subscription and Payment

9.1 Plans and Pricing

The Service offers various subscription plans with different features and pricing. Current pricing is available at genogramai.com/pricing and may be updated from time to time with reasonable notice.

9.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. By subscribing, you authorize us to charge your payment method for the subscription fee and any applicable taxes.

Payment processing is handled by third-party payment processors (Stripe, PayPal, etc.). Your payment information is subject to their terms and privacy policies.

9.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription price.

9.4 Price Changes

We may change subscription prices at any time. Price changes will:

Be communicated to you at least 30 days in advance via email
Not affect your current billing period
Apply to subsequent billing periods after the notice period

You may cancel your subscription before the price change takes effect if you do not agree to the new pricing.

9.5 Cancellation

You may cancel your subscription at any time through:

Account settings page, OR
Contacting support@genogramai.com

Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for subsequent periods
You may continue to access your data with limited features (Free plan features)
You may export your data at any time

9.6 Refunds

Subscription fees are generally non-refundable. We may provide refunds on a case-by-case basis at our sole discretion for:

Technical issues preventing use of the Service
Billing errors
Other exceptional circumstances

No refunds will be provided for:

Account termination due to Terms of Service violations (especially Section 4)
Change of mind after subscription
Unused portion of subscription periods

To request a refund, contact support@genogramai.com within 30 days of the charge.

9.7 Free Trials

We may offer free trials for certain subscription plans. Free trials:

Are available once per user
Automatically convert to paid subscriptions unless cancelled
May have feature limitations
May be revoked at any time

You must provide valid payment information to start a free trial.

9.8 Taxes

Subscription fees do not include applicable sales tax, VAT, GST, or other taxes. You are responsible for any taxes based on your location.

10. Prohibited Activities

You agree not to use the Service to:

Violate any local, state, national, or international law or regulation
Infringe on the intellectual property rights of others
Upload, store, or transmit PHI, clinical data, or other prohibited health information (see Section 4)
Upload malicious code, viruses, or any code designed to harm or disrupt the Service
Interfere with or disrupt the Service or servers/networks connected to the Service
Attempt to gain unauthorized access to our systems, accounts, or networks
Use automated systems (bots, scrapers, etc.) to access the Service without permission
Create false, misleading, or defamatory diagrams intended to harm others
Impersonate any person or entity, or falsely represent your affiliation
Resell, redistribute, or create derivative services based on the Service without authorization
Use the Service for competitive analysis or to build a competing product
Reverse engineer, decompile, or disassemble any part of the Service
Remove or modify any proprietary notices or labels
Share your account credentials with others
Create multiple accounts to circumvent restrictions or access free features
Use the Service in any way that could harm minors

We reserve the right to investigate and take appropriate action against anyone who violates this Section, including removing content, suspending or terminating accounts, and reporting to law enforcement.

11. Intellectual Property

11.1 Our Intellectual Property

The Service, including its original content, features, functionality, software, user interface, design, graphics, and logos, is owned by GenogramAI, Inc. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose in accordance with these Terms. This license does not include:

Any resale or commercial use of the Service
Collection or use of product listings or descriptions
Any derivative use of the Service
Any use of data mining, robots, or similar data gathering tools

11.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an unlimited, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our products and services without compensation or attribution to you.

12. Third-Party Services

12.1 Third-Party Links and Integrations

The Service may contain links to or integrations with third-party websites, services, or applications. We are not responsible for:

The content, accuracy, or practices of third-party services
Privacy policies or terms of service of third-party services
Any damages or losses caused by your use of third-party services

Your interactions with third-party services are solely between you and the third party.

12.2 Third-Party Service Providers

We use third-party service providers to facilitate the Service, including:

Cloud hosting (AWS, Google Cloud, Supabase, etc.)
Payment processing (Stripe, PayPal, etc.)
AI services (Anthropic, OpenAI, etc.)
Email services (SendGrid, AWS SES, etc.)
Analytics (Google Analytics, Mixpanel, etc.)

These providers have access to your data only to perform tasks on our behalf and are obligated to protect your information.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Title
Quiet enjoyment
Accuracy of data
Security

We do NOT warrant that:

The Service will be uninterrupted, timely, secure, or error-free
The results obtained from the Service will be accurate or reliable
The quality of any products, services, information, or content obtained through the Service will meet your expectations
Any errors in the Service will be corrected
The Service is free from viruses or other harmful components

13.1 No Warranty for Compliance

WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICE:

Complies with HIPAA or any healthcare regulations
Is suitable for clinical, medical, or therapeutic use
Meets any specific regulatory requirements
Is appropriate for storing sensitive or confidential information
Will prevent unauthorized access or data breaches
Meets professional standards for healthcare documentation
Is legally compliant in your jurisdiction

THE SERVICE IS DESIGNED FOR GENERAL-PURPOSE VISUALIZATION AND DIAGRAMMING ONLY. ANY USE FOR REGULATED HEALTHCARE PURPOSES IS AT YOUR OWN RISK AND IN VIOLATION OF THESE TERMS.

13.2 No Medical or Professional Warranty

GenogramAI is a general-purpose tool for creating relationship diagrams and family maps. We make no claims about:

The accuracy, completeness, or usefulness of diagrams created
The appropriateness of the Service for any specific purpose
The professional quality of outputs
Compliance with any industry standards

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 No Liability for Indirect Damages

GENOGRAMAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, whether incurred directly or indirectly, resulting from:

(a) Your use or inability to use the Service;
(b) Any unauthorized access to or use of our servers and/or any personal information stored therein;
(c) Any interruption or cessation of transmission to or from the Service;
(d) Any bugs, viruses, or similar harmful components transmitted through the Service;
(e) Any errors or omissions in content, or any loss or damage incurred from use of content posted, emailed, transmitted, or otherwise made available through the Service;
(f) Any conduct or content of any third party on the Service;
(g) Your violation of these Terms, including unauthorized storage of PHI;
(h) Any regulatory fines, penalties, or enforcement actions resulting from your misuse of the Service.

14.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(a) The amount you paid us in the twelve (12) months preceding the claim, OR
(b) One hundred dollars ($100 USD)

This limitation applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise).

14.3 Exceptions

These limitations do not apply to:

Death or personal injury caused by our gross negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law

Some jurisdictions do not allow limitations on liability, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless GenogramAI, Inc., its officers, directors, employees, contractors, agents, licensors, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and legal costs) arising out of or in any way connected with:

(a) Your violation of these Terms, including but not limited to unauthorized uploading or storage of Protected Health Information (PHI), clinical data, or sensitive health information;
(b) Your violation of any applicable law or regulation, including HIPAA, HITECH, GDPR, PIPEDA, or other privacy laws;
(c) Your User Content or any content you submit, post, or transmit through the Service;
(d) Your use or misuse of the Service, including any actions taken by others using your account;
(e) Your violation of any rights of another person or entity, including intellectual property rights, privacy rights, or publicity rights;
(f) Any regulatory fines, penalties, or enforcement actions resulting from your misuse of the Service for HIPAA-regulated or other prohibited purposes;
(g) Any data breach or security incident resulting from your improper storage of PHI or other sensitive data;
(h) Any third-party claims arising from your use of the Service;
(i) Your breach of any representation or warranty in these Terms.

This indemnification obligation will survive termination of your account and these Terms.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of these claims. You will not settle any claim that affects us without our prior written consent.

16. Changes to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time at our sole discretion. We will provide notice of material changes by:

Posting the new Terms on this page
Updating the "Last updated" date at the top
Sending email notification to your registered email address (for material changes)
Displaying an in-app notification

16.2 Effective Date of Changes

Changes will become effective:

Immediately for new users upon registration
30 days after notice for existing users (for material changes)
Immediately for non-material changes (e.g., clarifications, formatting)

16.3 Acceptance of Changes

Your continued use of the Service after changes become effective constitutes your acceptance of the new Terms.

If you do not agree to the modified Terms, you must:

Stop using the Service
Cancel your subscription
Export your data before termination

16.4 Version History

You can view previous versions of these Terms at genogramai.com/legal/terms/history

17. Termination

17.1 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for conduct that we believe:

Violates these Terms (including but not limited to uploading PHI or clinical data)
Is harmful to other users, third parties, or us
Is harmful to our business interests or reputation
Poses a legal, compliance, or security risk
Involves fraudulent or illegal activity
Constitutes abuse of the Service or our staff

17.2 Effect of Termination

Upon termination by us:

Your right to use the Service will cease immediately
You will have 30 days to export your data (unless termination is for security reasons)
After 30 days, your data will be permanently deleted
No refunds will be provided for violations of Section 4.2 (HIPAA-prohibited uses)
We are not liable for any data loss resulting from termination

For security-related terminations (e.g., containing PHI), we may delete data immediately without opportunity to export.

17.3 Termination by You

You may terminate your account at any time by:

Using the "Delete Account" feature in account settings, OR
Contacting support@genogramai.com

Upon voluntary termination:

We will process your request within 5 business days
You may export your data before termination
Unused subscription fees are generally non-refundable (see Section 9.6)
Data will be deleted per Section 6.4

17.4 Survival

The following sections survive termination: 4 (Prohibited Data), 6.2 (Content Responsibility), 6.4 (Data Retention), 11 (Intellectual Property), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Indemnification), 18 (Governing Law), 19 (Dispute Resolution), and 24 (Entire Agreement).

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

For international users, this choice of law does not affect your statutory rights in your country of residence that cannot be waived by contract.

19. Dispute Resolution

19.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@genogramai.com and attempt to resolve the dispute informally. We will attempt to resolve disputes through good-faith negotiation for at least 30 days.

Include in your notice:

Your name and contact information
Description of the dispute
Relief you are seeking

19.2 Binding Arbitration

If informal resolution fails, any disputes, claims, or controversies arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

Arbitration Terms:

Location: San Francisco, California
Arbitrator: One neutral arbitrator mutually agreed upon
Language: English
Governing rules: AAA Commercial Arbitration Rules
Costs: Each party bears their own costs unless otherwise awarded

The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

19.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You waive any right to bring claims as a plaintiff or class member in any class action, consolidated action, or representative action.

19.4 Exceptions to Arbitration

Either party may bring a claim in small claims court if the claim qualifies.

Either party may seek injunctive relief in court for:

Intellectual property infringement
Unauthorized access to systems
Violations of Section 4 (HIPAA-prohibited uses)

19.5 Opt-Out

You may opt out of arbitration by sending written notice to legal@genogramai.com within 30 days of first accepting these Terms. Include your name, email, and statement that you opt out of arbitration.

19.6 International Users

For users in the European Union, UK, or other jurisdictions where mandatory consumer protection laws apply, this arbitration clause may not apply to the extent it conflicts with local law.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be:

Limited or eliminated to the minimum extent necessary
Replaced with a valid provision that best reflects the intent of the original provision

The remaining provisions of these Terms shall remain in full force and effect.

21. Export Control and Sanctions

You represent and warrant that:

(a) You are not located in, under the control of, or a national or resident of any country subject to U.S. export restrictions or sanctions, including:

Cuba
Iran
North Korea
Syria
The Crimea, Donetsk, and Luhansk regions of Ukraine
Any other country subject to U.S. sanctions

(b) You are not listed on any U.S. government list of prohibited or restricted parties, including:

Treasury Department's Specially Designated Nationals List
Commerce Department's Denied Persons List

Violation of this section is grounds for immediate termination without refund.

22. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, hurricanes, etc.)
War, terrorism, riots, or civil unrest
Embargoes or government actions
Fires, explosions, or accidents
Pandemics or epidemics
Strikes or labor disputes
Failures of third-party service providers
Internet service provider failures
Power outages
Cyber attacks or security incidents
Shortages of transportation, facilities, fuel, energy, labor, or materials

During a force majeure event, our obligations will be suspended for the duration of the event. We will make reasonable efforts to resume service as soon as possible.

23. Assignment

23.1 Your Assignment Rights

You may not assign or transfer these Terms, your account, or any rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.

23.2 Our Assignment Rights

We may assign these Terms, in whole or in part, at any time with or without notice to you, including to:

Any affiliate or subsidiary
Any successor in interest in connection with a merger, acquisition, or sale of assets
Any third party as part of a bankruptcy proceeding

These Terms will bind and inure to the benefit of the parties' permitted successors and assigns.

24. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and GenogramAI, Inc. regarding the Service.

These Terms supersede and replace any and all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the Service.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

25. No Agency

No agency, partnership, joint venture, or employment relationship is created between you and GenogramAI as a result of these Terms or your use of the Service. You do not have any authority to bind GenogramAI in any manner.

26. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

General Inquiries:

Email: legal@genogramai.com
Address: GenogramAI, Inc., 177 E Colorado Blvd, Pasadena, CA 91105

Privacy Matters:

Email: privacy@genogramai.com

Data Protection Officer:

Email: dpo@genogramai.com

Security Issues:

Email: security@genogramai.com

Professional Edition Inquiries:

Email: professional@genogramai.com
Website: genogramai.com/professional

Support:

Email: support@genogramai.com
Website: genogramai.com/support

27. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT:

This Service is NOT HIPAA-compliant
You will NOT use this Service for patient, client, or medical data
You understand the prohibited uses in Section 4
You accept all liability for any misuse of the Service
Violations may result in immediate termination without refund

Summary

GenogramAI is a general-purpose visualization tool for creating family maps and relationship diagrams. You own your data, we provide the tools. Use the Service responsibly for research, education, and personal projects. Do not upload Protected Health Information (PHI) - use pseudonyms or initials for privacy. This Service is NOT HIPAA-compliant and is not intended for clinical use.