Managing or Cancelling Your Subscription
Update your card, switch between Pro and Clinical, or cancel your plan. Your genograms are never deleted when you cancel.
Everything about your subscription lives in Settings → Plan. Open Settings from the File menu in the editor (the GenogramAI logo, top left) or from your avatar menu (top right) on the Dashboard.
Manage Billing
On the Plan tab you'll see your Current Plan, your AI credit and genogram usage, and a Manage Billing button. It offers:
- Update Billing Info: change your card or billing address (opens Stripe's secure billing page)
- Upgrade to Clinical (Pro only): switches your existing subscription, prorated
- Downgrade to Pro (Clinical only): keeps your genograms; unused Clinical time is credited toward Pro on your next invoice. Desktop-app access ends
- Cancel Subscription
How to cancel
- Go to Settings → Plan → Manage Billing
- Click Cancel Subscription, then Cancel My Subscription
- Pick the reasons you're leaving and add a short note. You may be shown a discount offer, which you can accept or decline
- Confirm. The window shows the date your plan ends
Your paid features stay on until the end of the period you've paid for; the Plan tab shows Cancelling until then. After that your account moves to Free.
If your last payment failed
The Plan tab shows "Your last payment didn't go through" with an Update payment method button. Updating your card keeps your plan and the payment is retried automatically. If you cancel while a payment is overdue, the plan ends right away instead of at the end of the period, and the unpaid invoice is voided.
What happens to your genograms
Nothing is deleted when you cancel. All your genograms stay in your account and keep opening. On Free you can't create new ones while you're over the 2-genogram limit, and Pro-only features (PDF, SVG and GEDCOM export, unlimited AI) switch off. Resubscribe any time to get them back.
If you use Clinical mode, your device-only files stay in that browser. Download a password-protected backup before you cancel (see On This Device and Password-Protected Backups).
Student, trial, and desktop plans
If your Plan tab doesn't show Manage Billing (for example on a Pro EDU or Pro Trial plan), or you need a refund, contact us through Settings → Help → Contact Support and we'll take care of it. In the desktop app, use Update payment method in Settings → Account.